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Back - Registration Form - Program - Faculty - General Information
Vision 2004 - Practice Administrators Program
 Borgata Hotel Casino & Spa
Atlantic City, NJ
May 22, 2004
Program Sponsors
Delaware Academy of Ophthalmology
New Jersey Academy of Ophthalmology
New York State Ophthalmological Society
Pennsylvania Academy of Ophthalmology
Program
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7:30-8:00 am
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Registration/Continental Breakfast/Exhibits |
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8:00-9:00 am
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No is Never An Answer
John Segal
In today’s world of big business medicine “NO” is the most common answer heard. Commercial payers, government health programs, hospitals & ASCs all seek ways to reduce outlays; the easiest (and most profitable) path for them is to say no to you and your patients.
Redirecting that “NO” takes pleasantness, perseverance and persistence. Turning that NO into a YES is profitable for your practice. But dealing with this simple two-letter word extends far beyond finding more dollars. Eliminate NO from your vocabulary and watch productivity and attitude soar both in the office and at home.
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9:00-10:00 am
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Managing Employment Practice Liability
Charles X. Gormally, Esq.
Todd C. Brower, Esq.
- Understand the legal relationship between employers and employees with an appreciation of the risks that arise when the relationship is improperly managed or terminated.
- Identify practical strategies to create an efficient employment relationship and reduce the risk of costly litigation against the employer.
- Outline areas of particular concern to medical practices relating to third party payment, compliance and regulatory matters and their impact on employment relations.
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10:00-10:15 am
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Break |
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10:15-11:15 am
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What Every Practice Administrator Must Know Now About Their Office's Computer Networks
Bill Hogan
Understand how a practice’s computer use policies and procedures have as much impact on performance, reliability and overall data integrity as the hardware and software you choose.
- The four low cost/no cost things you should do today to improve your network performance.
- Security is more than anti-virus. Lock your doors.
- How to Recognize “Techno-Bull.”
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11:15 am-12:15 pm
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Whine and Cheese—A Lighthearted Look at Change and Personal Accountability
Robert Turner
An interactive presentation designed to provide attendees with:
- A different way of looking at change
- Methods for handling change
- A plan for personal accountability
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12:15-1:15 pm
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Lunch |
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1:15-3:15 pm
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Dealing with Upset People In Healthcare Situations
Janice Angelini, MS, LPCMH
Video and discussion offering practical guidance on how to move angry or upset patients/ family members/customers into a productive problem-solving mode.
- What to do—and not do—to keep a volatile situation from escalating.
- Role-play opportunities for those that would like to volunteer.
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Faculty
Janice Angelini is an independent consultant and licensed counselor with more than 30 years of experience in the health care field. She served for seven years as Director of Patient Relations and later as Customer Service Staff Development Specialist at The Medical Center of Delaware (currently Christiana Health Care Services).
Todd C. Brower is a Partner with Wolf, Block, Schorr, and Solis-Cohen, LLP in Roseland, NJ and specializes in Health Law matters with particular emphasis on regulatory and compliance issues and their impact on medical practices. Mr. Brower and his firm also serve as general counsel to the NJ Academy of Ophthalmology.
Charles X. Gormally is a Partner with Wolf, Block, Schorr, and Solis-Cohen, LLP in Roseland, NJ and has been recognized by the New Jersey Supreme Court as a Certified Civil Trial Attorney. He specializes in litigation in both NJ and NY involving medical practices and employment law matters.
Bill Hogan has been a computer network and computer security professional for 23 years, and the President of Partners Plus, Inc. consulting firm for the past 12 years. His clients range from small entrepreneurial companies to large highly successful organizations in the fields of publishing, insurance, banking, and medicine.
John Segal is the Practice Manager for Christianne Schoedel, MD with pediatric and general ophthalmology practice offices in York, PA, Baltimore, MD, and Gettysburg, PA. Mr. Segal has a BS in biophysics from the University of Pennsylvania and is a current and founding member of the American Academy of Ophthalmic Executives’ (AAOE) Board of Directors.
Robert Turner is an Education Manager at a financial services company headquartered in Wilmington, DE. He is responsible for the Education Department’s marketing and communications functions.
General Information
Target Audience
This program is intended for office managers/practice administrators.
Registration Information
Because of limited seating, all attendees must pre-register by completing the form found on the reverse side of this brochure and returning with payment. The program sponsors discourage at-the-door registrants and do not guarantee that they will be accommodated. All registrants will be sent a confirmation letter and directions.
Registration fees include breakfast, mid-morning break and lunch.
Overnight Accommodations
A block of rooms has been reserved at The Borgata Hotel and Casino ($249/night) for May 21 and 22, 2004. Check-in time is 4:00 pm, and check-out for all guests is 11:00 am. To make a reservation, call The Borgata at 866-MY-BORGATA and mention that you are part of the Metro East Regional Conference. You will need to reference code GBLA1E4. The cut-off date for making reservations is April 28, 2004.
Refund Policy
A full refund will be granted, less a $25/person administrative charge, with a written request to the PA Academy of Ophthalmology by May 14th. No refunds will be issued after that date.
Additional Information
For questions or additional information, contact:
Pennsylvania Academy of Ophthalmology
777 East Park Drive
PO Box 8820
Harrisburg, PA 17105-8820
Tel: 888-633-5784 ext. 1488
Fax: (717) 558-7841
Email: jward@pamedsoc.org
Print, complete and return the Registration Form today!
See you in May 2004!
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